MILFSHAKES PRIVACY POLICY

1. USER INFORMATION.

At Milfshakes, we want you to know clearly what personal data we process, why we need it, how long we keep it, and what your rights are.

This Privacy Policy explains how we handle the information you provide to us when you purchase our products, browse our website, contact us, or interact with our official social media profiles.

All data processing is carried out in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and any other applicable regulations.

Who is the data controller of your personal data?

The data controller is MILFSHAKES, S.L., with registered office at Avenida Emperatriz Isabel, 14, Planta 0, 28019 Madrid, Spain.

If you wish to exercise your rights or make any inquiry regarding the processing of your personal data, you can contact us at:

Postal address: C/ Casimiro Mahou Bierhans, 21, 28005 Madrid, Spain.
Email: help@milfshakes.es.

What do we process your personal data for?

Depending on how you interact with us, we will use your personal data for one or more of the following purposes:

• To manage your purchases and orders, including processing the purchase, payment, product shipping, and handling returns, exchanges, withdrawals, and any incident related to your order.
• To handle your inquiries and requests, whether via email, social media, or any other contact channel made available by Milfshakes.
• To manage your user account, when you choose to register on our online store, allowing you to access your order history and the features available to registered customers.
• To send you commercial communications, news, product launches, promotions, special campaigns, restock notifications, and other marketing actions related to Milfshakes, provided there is a legal basis that allows it.
• To manage your participation in promotions, contests, giveaways, collaborations, or special campaigns, verifying compliance with participation requirements, contacting you when necessary, and managing, where applicable, the delivery of prizes or any action derived from such activities. When a promotion has its own Legal Terms, these will supplement this Privacy Policy in those aspects specific to data processing.
• To improve our products, services, and browsing experience, by performing statistical analyses, usage studies, and using technological tools that allow us to optimize the operation of our online store, personalize certain processes, and improve user support, always with the safeguards provided by data protection regulations.
• To comply with our legal obligations, respond to requests from competent authorities, and exercise or defend the rights and legitimate interests of Milfshakes when necessary.

What personal data do we process?

• Identification and contact data, such as your name, postal address, email address, phone number, or any other data you provide to us.
• Data related to your purchases, such as the information necessary to manage orders, shipments, returns, withdrawals, refunds, and incidents related to our products or services.
• Billing data, when necessary for issuing invoices or complying with tax obligations.
• Data derived from customer service and communications, including the content of inquiries, requests, or claims you send us via email, social media, or other support channels.
• Data related to promotions, contests, giveaways, and commercial campaigns, when you decide to participate in them.
• Browsing and website usage data, including information obtained through cookies and similar technologies, in accordance with our Cookie Policy.

How long will we keep your personal data?

We will keep your personal data only for as long as necessary to fulfill the purpose for which it was collected.

Once our relationship with you has ended, we will retain the data we must keep in order to comply with legal obligations, address any liabilities arising from the processing, or exercise the defense of our rights.

When the data is no longer necessary, it will be deleted or anonymized, applying appropriate security measures to guarantee its confidentiality and prevent its recovery or unauthorized use.

Who do we share your personal data with?

As a general rule, we do not sell or transfer your personal data to third parties for their own purposes.

However, in order to properly provide our services, certain technology providers or partners may have access to your personal data only when necessary for the performance of their function. These may include, for example:

• E-commerce platform providers.
• Transport and logistics companies.
• Web hosting and IT service providers.
• Customer service, commercial communications, automation, and artificial intelligence tools.
• Analytics, measurement, and service improvement tools.
• Promotion, loyalty, and commercial campaign management platforms.
• Other technology providers that are necessary for the operation of our business.

When the user uses a payment gateway to make a purchase, the processing of the data necessary to manage the payment may be carried out directly by the corresponding payment service provider, in accordance with its own privacy policy and terms of use.

Some of these providers incorporate automation or artificial intelligence features to optimize processes such as customer service, order management, personalization of the shopping experience, fraud prevention, or the management of commercial campaigns. These features are used solely for the purposes described in this Privacy Policy.

The use of these tools does not involve decisions based solely on automated processing that produce legal effects on users or similarly significantly affect them. In cases where automation or artificial intelligence features are involved, they will be used to support the company's internal processes and in accordance with applicable data protection regulations.

Milfshakes selects its providers based, among other criteria, on their compliance with applicable data protection regulations, and adopts the legal and organizational measures required depending on the nature of each contracted service.

When there is a legal obligation or it is necessary for the defense of our rights, we may also disclose your data to public authorities, competent bodies, law enforcement agencies, or courts and tribunals.

What are your rights?

Data protection regulations grant you a series of rights over the processing of your personal information. At any time, you may:

• Withdraw the consent you have given us, when the processing of your data is based on it.
• Request access to the personal data we process about you.
• Request the rectification of data that is inaccurate or incomplete.
• Request the erasure of your data when, among other reasons, it is no longer necessary for the purpose for which it was collected.
• Request the restriction of processing of your data in the cases provided for by the regulations.
• Object to the processing of your data when the legally established circumstances apply.
• Request the portability of your data, when applicable.
• Not be subject to decisions based solely on automated processing, when applicable under the regulations.

If you believe that the processing of your personal data does not comply with current regulations, you also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).

You may exercise any of these rights by contacting: MILFSHAKES, S.L. C/ Casimiro Mahou Bierhans, 21. 28005 Madrid, Spain. Email: help@milfshakes.es

Use of cookies.

The processing of information obtained through cookies and similar technologies is regulated in our Cookie Policy, where you will find detailed information about the cookies used, their purposes, their retention period, and how to configure or withdraw your consent.

2. MANDATORY NATURE OF THE INFORMATION PROVIDED.

When we request personal data from you, we will indicate which data is necessary to handle your request, process an order, manage your account, or provide the corresponding service.

Data identified as mandatory must be provided in order to properly manage the purpose for which it is requested. If you do not provide this information, we may not be able to handle your request or provide the requested service.

The user guarantees that the data provided is true, accurate, and up to date, and undertakes to communicate any changes that may occur.

3. INFORMATION SECURITY.

At Milfshakes, we treat the protection of your personal data with the utmost responsibility.

We have implemented the technical and organizational measures necessary to guarantee the confidentiality, integrity, and availability of the information we process, preventing its loss, alteration, unauthorized access, or any other processing contrary to current regulations.

These measures are reviewed periodically and adapted when necessary to maintain a level of security appropriate to the risk of each processing activity.

If you would like more information about how we protect your personal data or about the safeguards applied, you can contact us at:

MILFSHAKES, S.L. C/ Casimiro Mahou Bierhans, 21. 28005 Madrid, Spain. Email: help@milfshakes.es

4. DATA PROCESSING THROUGH OUR SOCIAL MEDIA.

Milfshakes maintains official social media profiles with the aim of sharing content, promoting its products, providing information about news, promotions, and collaborations, interacting with its community, and handling inquiries from users.

Currently, the company maintains official profiles on, among other platforms, Instagram and TikTok.

When you interact with our profiles (for example, through private messages, comments, mentions, reactions, or participation in posts, promotions, or campaigns), we may process the personal data you provide to us in order to:

• Handle inquiries, requests, or incidents.
• Manage your participation in promotions, contests, giveaways, or campaigns organized by Milfshakes.
• Respond to comments or messages sent through our official profiles.
• Maintain the relationship with our community and facilitate communication with users.
• Share information about our products, services, news, and activities, always in accordance with applicable regulations.

The legal basis for this processing will generally be the consent you express by voluntarily interacting with our official profiles, as well as, where applicable, our legitimate interest in properly managing our communication and customer service channels.

Please note that the use of these social media platforms also involves the processing of your personal data by their respective providers, in accordance with their own privacy policies and terms of use, over which Milfshakes has no decision-making power or control.

If, as a result of an inquiry, promotion, incident, or any other matter, it becomes necessary to incorporate your data into our internal systems, such data will be processed in accordance with the provisions of this Privacy Policy.

In the event that a promotion, contest, or campaign has specific Legal Terms, these will supplement this Privacy Policy in everything applicable to the processing of participants' personal data.

The processing of personal data obtained through our social media will also be governed by the provisions of this Privacy Policy with regard to:

• The legal basis that legitimizes the processing of personal data.
• The retention periods of the information.
• The recipients of the data and, where applicable, communications or access by third parties.
• The exercise of the rights recognized by data protection regulations.
• The security measures applied to protect the information.

In any case, the user may exercise their rights or request any information related to the processing of their personal data through the contact channels indicated in this Privacy Policy.

5. EXTERNAL LINKS.

Our website or social media profiles may include links to third-party websites or platforms. Milfshakes is not responsible for the content, terms, or privacy policies of such third parties, so we recommend reviewing their legal texts before providing personal data.

6. RULES FOR PARTICIPATION ON OUR SOCIAL MEDIA PROFILES.

Users may interact with Milfshakes' official profiles through comments, messages, mentions, posts, or other features specific to each platform.

By participating on our profiles, the user guarantees that they hold the necessary rights over the content they publish and that such content does not violate current regulations, third-party rights, or intellectual property, industrial property, or image rights.

Milfshakes reserves the right to hide or remove, without prior notice, any content that is unlawful, offensive, discriminatory, defamatory, fraudulent, unauthorized advertising, or that, in general, violates applicable legislation or the community's rules of conduct.

The opinions and content published by users are their sole responsibility and do not necessarily represent the opinion of Milfshakes.

Likewise, the user should be aware that the information they publish on a social network may be visible to other users of the platform, in accordance with the privacy settings they have established at any given time.

7. MINORS.

Our services and social media profiles are not, as a general rule, directed at minors under 14 years of age. In accordance with Spanish data protection regulations, minors under 14 cannot give valid consent on their own for the processing of their personal data, requiring the involvement of their parents or legal representatives in the legally established cases.

When a promotion, contest, giveaway, or any other activity organized by Milfshakes establishes a specific minimum age for participation, this condition will be expressly indicated in the corresponding legal terms or specific conditions.

Milfshakes is not responsible for users' failure to comply with the age requirements established by applicable regulations, the terms of use of the various platforms, or the specific legal terms of each promotion or activity.