Privacy Policy

Basic Information on Data Protection

Controller: Milfshakes, S.L.

Purpose:

Provision of online services
Management of website users
Commercial communications related to our services

Legal Basis: Express consent and legitimate interest

Recipients: Data are not disclosed to third parties, except where there is a legal obligation

Rights: Access, rectification and erasure of data, as well as other rights described in the additional information

For more information on data protection, please refer to this Privacy Policy.

Commitment to Privacy

At Milfshakes, S.L., we work to offer the best possible experience through our products and services. To achieve this, it is sometimes necessary to collect information. We value your privacy and believe in being transparent about how we collect and use data.

In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), Milfshakes, S.L. informs users that their personal data will be incorporated into an automated file under the responsibility of Milfshakes, S.L.

Our Commitment

We collect your data to improve your user experience according to your interests and needs.
We are transparent about the data we collect and the reasons why we do so.
We use your personal information in accordance with the regulations, and when necessary, we request your consent.
Your data belongs to you, and you can ask us to stop processing it at any time.
We prioritise security and process your data in accordance with European regulations.

Data Controller

Identity: Milfshakes, S.L.

Registered office: C/ Casimiro Mahou Bierhans, 21-3R, 28005 Madrid

Tax ID (CIF): B56716335

Email: help@milfshakes.es

Milfshakes, S.L. has appointed a Data Protection Officer or internal contact person. For queries regarding your personal data, you may write to help@milfshakes.es.

Personal Data We Collect

The personal data that users may provide include:

Name, address and date of birth
Telephone number and email address
Location
Payment and refund details
IP address, date and time of access, browser information and device operating system
Any other information or data that you choose to share with us

Some forms require personal data to access certain services. Failure to provide the required data or to accept this policy may make it impossible to subscribe, register or participate in promotions that require personal data.

Why Do We Process Your Data?

Milfshakes, S.L. processes the information provided by users for the following purposes:

Management of orders or engagement of services, both online and in physical stores
Sending the information requested
Carrying out commercial actions, maintaining and managing the relationship with users and personalising services through profiling and segmentation
Organisation of contests, prize draws or promotional activities
Compliance with legal obligations, audits and handling of claims

User data obtained through registration are incorporated into a Record of Processing Activities (RoPA) and are periodically updated in accordance with the GDPR.

Legal Basis for Processing

The processing of your data is based on:

The user's consent for the purchase of products and services, contact forms, information requests and subscription to newsletters
Legitimate interest for carrying out direct marketing activities and profiling
Legal compliance for fraud prevention, communications with public authorities and handling of claims by third parties

Data Retention Period

Your data will be processed for the time necessary to fulfil the purpose for which they were collected and to comply with legal obligations.

Data Recipients

In certain cases, Milfshakes, S.L. may share user data with third parties only when it is strictly necessary. We do not sell data to third parties.

External service providers (for example, payment or transport companies) may access user data solely for the provision of the service and not for their own use or disclosure.

Where Are Your Data Stored?

As a general rule, data are stored within the European Union. If they are transferred outside the EU, we ensure adequate protection through Binding Corporate Rules (BCRs) or compliance with the Privacy Shield framework.

Users’ Rights

Users may exercise their rights by writing to help@milfshakes.es.

Under the GDPR, you may request:

Access: To obtain information about the personal data stored
Rectification: To correct inaccurate personal data
Erasure (Right to be Forgotten): To request the deletion of personal data
Restriction: To restrict processing in certain circumstances
Objection: To withdraw consent or object to processing
Portability: To receive a structured copy of the personal data for transmission to another controller
Not to be subject to automated decisions: To avoid decisions based solely on automated processing

Requests may be refused if erasure conflicts with legal obligations.

In the event of complaints regarding data processing, users may lodge a complaint with the competent data protection authority.

Accuracy and Responsibility

Users are responsible for providing truthful and up-to-date data. Milfshakes, S.L. is not liable for any false, incomplete or outdated information provided by users.

If false or misleading data are detected, Milfshakes, S.L. reserves the right to cancel the services.

Protection of Minors’ Data

Our services are generally not directed at minors. If a service is aimed at users under 14 years of age, the consent of parents or legal guardians will be required.

Users over 14 years of age may give their consent, unless parental authorisation is legally required.

Security Measures

Milfshakes, S.L. applies the security measures required by law and additional technical safeguards to prevent the loss, misuse, alteration, unauthorised access to, or theft of personal data.

Users should be aware that security measures on the Internet are not infallible.

4. Automated Decisions and Artificial Intelligence Systems

Milfshakes, S.L. informs you that, in certain customer service procedures, automated decision-making processes are used to facilitate the management and automated response to queries submitted via the customer service email channel, allowing for agile and personalised first-line assistance through automated processes.

However, most decisions that significantly affect users are not made exclusively in an automated manner. Only on an exceptional basis, and to resolve certain general or recurring issues, may the response be generated automatically.

In any case, when a query, complaint or incident is of special relevance or complexity, or may have a significant impact on the contractual relationship, users have the right to request the immediate intervention of a qualified human being who will review, correct or, where appropriate, revoke the decision initially adopted by the automated system and will assess the particular circumstances of the case.

If you wish to exercise this right to human intervention or express your point of view regarding an automated decision, you may request it directly by writing to help@milfshakes.es, specifying the decision adopted by the system with which you disagree and briefly describing the reasons or concerns underlying your request. The review will be carried out by competent staff with the authority to examine, justify and, where appropriate, amend the initial decision. You will receive a reasoned response within a reasonable period and, in any case, within the statutory time limits.

Milfshakes, S.L. guarantees that decisions taken by this type of automated systems do not produce legal effects on users nor significantly affect their rights and interests, except in those cases in which human intervention is activated at the user’s request or when the system detects situations requiring a personal assessment.

Furthermore, we inform you that under no circumstances will automated decisions be used to deny the provision of essential services, alter the main contractual terms or adopt resolutions involving legal effects on you without prior effective human verification and supervision, in accordance with the provisions of personal data protection regulations.

Links to Third-Party Websites

Our website may contain links to external sites. By clicking on them, users are subject to the privacy policies of those third parties, and Milfshakes, S.L. is not responsible for the content of such sites.

Use of Cookies

Milfshakes, S.L. and its social platforms use cookies to improve the user experience. Cookies store non-personal information that optimises browsing.

Users can configure their browser to block cookies.

Types of Cookies Used:

Essential cookies: necessary for the functioning of the website
Analytics cookies: collect information about the use of the website
Marketing and retargeting cookies: used for personalised advertising

Updates to the Privacy Policy

This privacy policy may be updated periodically. Users are advised to review it regularly.

Basic Information on Data Protection (Summary)